Customer local authority Operator IAM surface

Customer Admin

PTTHex Customer Panel

Sign in with an approved local Customer Admin account and review the protected IAM workflow without exposing unavailable mutation paths.

Final release gate operator readiness

Acceptance pack, integration pack, WebRTC evidence, platform evidence, security review, rollback, merge readiness, known risks, and privacy states stay local, redacted, and license-bounded.

Release evidence before main

Release readiness

implemented surface

Customer Admin sees the final gate summary, missing acceptance evidence, current develop head, and support-safe readiness state without closing or releasing anything.

No final release gate readiness records are visible for the current scope.

Acceptance pack

implemented surface

Build artifacts, deployment manifests, test reports, security reviews, operator evidence, rollback proof, and remaining defects are displayed as signed references only.

No final release gate readiness records are visible for the current scope.

Integration pack

implemented surface

Admin, WebRTC, client, and maintenance-agent dependencies show current, stale, missing, denied, and blocked states without exposing external repo internals.

No final release gate readiness records are visible for the current scope.

WebRTC evidence

implemented surface

Service lease, signed discovery manifest, failover drain, QoS, SIP bridge, TURN behavior, and split-brain evidence are shown as redacted status refs.

No final release gate readiness records are visible for the current scope.

Platform evidence

implemented surface

Push, CrashHub, SIP, local map, notification, and monitoring evidence shows pass, degraded, denied, and missing states without vendor secrets or customer content.

No final release gate readiness records are visible for the current scope.

Security evidence

implemented surface

Threat model, abuse controls, redaction, dependency review, rotation, least privilege, replay resistance, and downgrade review are visible as review refs.

No final release gate readiness records are visible for the current scope.

Commercial evidence

implemented surface

Pricing, license terms, support flow, incident response, operator handbooks, go-live checklist, troubleshooting, and demo script states stay support-safe.

No final release gate readiness records are visible for the current scope.

Rollback readiness

implemented surface

Backup restore proof, rollback checkpoint, restore verification, maintenance window, and recovery-complete states are visible without payloads or local paths.

No final release gate readiness records are visible for the current scope.

Merge readiness

implemented surface

Develop-to-main dry-run readiness, generated artifacts, quality gate, stale branch, and conflict states are displayed without performing the main merge.

No final release gate readiness records are visible for the current scope.

Known risks

implemented surface

Blocker, critical, security, migration, privacy, WebRTC, SIP, push, crash, map, and release-regression defects are visible as counts and redacted refs only.

No final release gate readiness records are visible for the current scope.

Responsive states

implemented surface

Desktop, tablet, mobile, RTL, keyboard, loading, empty, error, degraded, backup-active, draining, recovery, and license-denied states are explicit.

No final release gate readiness records are visible for the current scope.

Privacy redaction

implemented surface

Tokens, SDP, ICE, DTLS, TURN, SIP, private IPs, raw media, transcripts, precise location, crash dumps, customer content, artifacts, and paths stay hidden.

No final release gate readiness records are visible for the current scope.

Final release gate readiness summary

Evidence based release

The panel surfaces final readiness only when acceptance, integration, rollback, security, operator, and quality evidence refs are current.

Admin license bounded

Customer Panel displays signed final gate readiness but cannot create license authority, expand entitlements, or approve main release scope.

Customer local control

Tenant-local release evidence, fail-closed states, audit precommit, known risks, and runbook refs remain Customer Panel owned and redacted.

WebRTC remains admitted runtime

The surface never grants media authority; WebRTC still requires Customer Panel admission, service leases, and signed routing hints.

Responsive closeout

Mobile, tablet, desktop, RTL, keyboard, loading, empty, denied, degraded, backup-active, draining, and recovery states are visible.

No main merge from panel

Develop-to-main readiness is presented as evidence only. Main merge and production release remain separate end-of-milestone scope.

Responsive final release gate states

Mobile
single column release gate status then blockers
Tablet
two column evidence and merge readiness grid
Desktop
four column release closeout grid
RTL safe
Enabled

Operator-safe release states

  • Loading: Checking final release gate readiness
  • Empty: No final release gate readiness records are visible for the current scope.
  • Error: Final release gate status is unavailable until local license, acceptance pack, integration pack, rollback, quality, merge readiness, audit, and privacy gates pass.
  • Denied: Access remains blocked until approved Customer Admin, Admin-signed license, signed acceptance pack, current integration pack, rollback evidence, clean dry-run merge, and audit precommit pass.

Final release gate state matrix

normal degraded backup active cluster denied license denied capacity exceeded failover draining recovery complete acceptance pack missing integration pack stale rollback evidence missing dry run merge conflict quality gate failed security review blocked known blocker defect

Enterprise baseline operator readiness

Architecture, contracts, data rollback, core readiness, responsive layout, accessibility, support-safe copy, and privacy states stay local, redacted, and release-gated.

Readiness before release

Architecture traceability

implemented surface

Source-of-truth, retired tracker coverage, Admin license boundary, WebRTC boundary, and first-party evidence stay visible without runtime grants.

No enterprise baseline readiness records are visible for the current scope.

Contracts and events

implemented surface

API contracts, event envelopes, WebSocket examples, and downstream contract status remain visible without exposing Admin or WebRTC internals.

No enterprise baseline readiness records are visible for the current scope.

Data model rollback

implemented surface

Signed backup, migration checkpoint, rollback order, and restore evidence states stay operator-visible without applying migration or rollback.

No enterprise baseline readiness records are visible for the current scope.

Core readiness

implemented surface

Release readiness gates show policy, contracts, data, UI, security, observability, documentation, WebRTC, dialer, push, and SayHex readiness.

No enterprise baseline readiness records are visible for the current scope.

Responsive layout

implemented surface

Mobile, tablet, desktop, and dense operator layouts keep stable labels, status text, and action boundaries without overlap.

No enterprise baseline readiness records are visible for the current scope.

Accessibility states

implemented surface

Keyboard focus, visible labels, status announcements, loading, empty, denied, and error states are represented for each release lane.

No enterprise baseline readiness records are visible for the current scope.

Support-safe copy

implemented surface

Operator copy uses references and plain denied states without stack traces, source maps, internal paths, raw logs, or customer payloads.

No enterprise baseline readiness records are visible for the current scope.

Privacy redaction

implemented surface

Customer data, server inventory, raw telemetry, location trails, transcripts, SDP, ICE, TURN, SIP, and secret values stay hidden.

No enterprise baseline readiness records are visible for the current scope.

Enterprise baseline readiness summary

License bounded

Customer Panel can import and narrow Admin-signed release policy but cannot expand entitlements or complete release on its own.

Policy before action

Contracts, data model, rollback, UI, security, observability, docs, downstream, queue, and release gates are visible before action.

Media remains separate

An allowed release readiness state is not media authority; WebRTC admission and TURN handoff remain separate Customer Panel gates.

Responsive and RTL safe

The operator surface includes mobile, tablet, desktop, keyboard, loading, empty, denied, error, and RTL-safe states.

Support safe by default

Operator copy avoids customer data, credentials, raw logs, telemetry, stack details, and private implementation details.

Responsive enterprise baseline states

Mobile
single column enterprise baseline status then login
Tablet
two column enterprise baseline policy and evidence grid
Desktop
four column enterprise baseline readiness grid
RTL
Ready

Support-safe enterprise states

Checking local enterprise baseline readiness

Access remains blocked until license, approved user and device, release policy, evidence pack, rollback, privacy, audit, and service readiness gates pass.

SayHex AI operator readiness

AI entitlement import, local restrictions, user plans, consent, scope, preflight, adapter placeholders, rollback, and mock states stay local, responsive, and support-safe.

AI policy before media

AI entitlement import

implemented surface

Signed Admin entitlement import readiness shows accepted, missing, expired, revoked, malformed, replayed, and wrong-scope states without raw license bundles.

No SayHex AI readiness records are visible for the current scope.

Local restrictions

implemented surface

Customer-local narrowing policy shows current revision, stale policy, rollback checkpoint, and denied states without raw policy documents.

No SayHex AI readiness records are visible for the current scope.

User plans

implemented surface

Approved user, approved device, plan ceiling, local assignment, and account status remain visible without raw user or device records.

No SayHex AI readiness records are visible for the current scope.

Consent

implemented surface

Consent state, notice revision, retention, and withdrawal readiness stay explicit without audio, transcript, caption, summary, or prompt content.

No SayHex AI readiness records are visible for the current scope.

Project and channel scope

implemented surface

Project, channel, branch, department, zone, and role scope readiness shows allow and deny outcomes using support-safe copy only.

No SayHex AI readiness records are visible for the current scope.

AI preflight

implemented surface

AI preflight shows allowed, denied, stale, replayed, quota, and service-unready states while requiring RTC admission before media.

No SayHex AI readiness records are visible for the current scope.

SayHex adapter placeholder

implemented surface

Future adapter readiness shows placeholder, retry, rollback, and service-unready states without external runtime or secret material.

No SayHex AI readiness records are visible for the current scope.

Deny reasons

implemented surface

Public deny reason copy stays generic, actionable, and mapped to Customer API error codes without stack details or raw exceptions.

No SayHex AI readiness records are visible for the current scope.

Rollback

implemented surface

Rollback readiness shows checkpoint, backup manifest, maintenance, and restore verification states without backup paths or secret values.

No SayHex AI readiness records are visible for the current scope.

Mock integration

implemented surface

Sanitized mock cases show approved, denied, replayed, missing-policy, quota, and adapter-unready behavior without customer data.

No SayHex AI readiness records are visible for the current scope.

Privacy redaction

implemented surface

Audio, captions, transcripts, translations, summaries, prompts, location trails, SDP, ICE, TURN, SIP, adapter secret material, and service secret material stay hidden.

No SayHex AI readiness records are visible for the current scope.

SayHex AI readiness summary

Entitlement bounded

Customer Panel can import and narrow Admin-signed AI entitlements but cannot expand feature, rate, revocation, customer, server, device, or platform ceilings.

Consent before output

AI preflight remains blocked until user plan, consent, project, channel, quota, replay, and service readiness gates pass.

RTC after AI policy

An allowed AI preflight is not media authority; WebRTC admission and TURN handoff remain separate Customer Panel gates.

Support safe by default

Loading, empty, error, denied, stale, revoked, malformed, replayed, quota, and service-unready copy avoids sensitive values.

Responsive SayHex AI states

Mobile
single column sayhex ai status then login
Tablet
two column ai policy and preflight grid
Desktop
four column sayhex ai readiness grid
RTL safe
Enabled

Operator-safe SayHex AI states

  • Loading: Checking local SayHex AI readiness
  • Empty: No SayHex AI readiness records are visible for the current scope.
  • Error: SayHex AI status is unavailable until local license, Admin-signed AI entitlement, local policy, consent, scope, audit, and service readiness gates pass.
  • Denied: Access remains blocked until license, entitlement, approved user and device, consent, scope, quota, replay, audit, and service readiness gates pass.

Customer assistant operator readiness

Guided setup, permission matrix, session search, support workflows, analytics notifications, transcript viewer, sandbox, release notes, and localized states stay local and redacted.

Assistant policy before action

Entitlement import

implemented surface

Signed Admin assistant entitlement readiness shows accepted, missing, expired, revoked, malformed, replayed, wrong-customer, and wrong-server states without raw license bundles.

No Customer assistant readiness records are visible for the current scope.

Guided setup

implemented surface

Setup progress, missing steps, rollback checkpoint, stale policy, and denied states stay visible with support-safe operator copy only.

No Customer assistant readiness records are visible for the current scope.

Permission matrix

implemented surface

Role, branch, department, channel, least-privilege, and policy revision states remain explainable without raw user, device, or policy records.

No Customer assistant readiness records are visible for the current scope.

Session search

implemented surface

Search readiness shows retention, consent, redaction, denied, empty, loading, and error states without searching live transcripts or exposing match payloads.

No Customer assistant readiness records are visible for the current scope.

Support workflows

implemented surface

Support workflow status shows privacy scope, ticket context, stale diagnostics, and operator handoff readiness without raw diagnostics or customer data.

No Customer assistant readiness records are visible for the current scope.

Analytics and notifications

implemented surface

Aggregate analytics and notification policy readiness shows threshold, recipient scope, rate limit, and provider-unavailable states without sending notifications.

No Customer assistant readiness records are visible for the current scope.

Localized copy

implemented surface

English and RTL-safe status copy is concise, support-safe, and layout-stable for mobile, tablet, and desktop operator views.

No Customer assistant readiness records are visible for the current scope.

Accessibility states

implemented surface

Keyboard focus, status announcements, visible labels, denied states, loading states, and empty states are represented for each assistant lane.

No Customer assistant readiness records are visible for the current scope.

Transcript viewer

implemented surface

Transcript viewer readiness shows retention, consent, tombstone, redaction, and export-denied states without raw transcript or summary content.

No Customer assistant readiness records are visible for the current scope.

Training sandbox

implemented surface

Synthetic-only sandbox readiness shows fixture, tenant isolation, rollback, quota, and policy-denied states without training data mutation.

No Customer assistant readiness records are visible for the current scope.

Release notes

implemented surface

Release note handoff lists operator-surface status, validation, rollback, and related-repo boundaries without deployment or main-branch authority.

No Customer assistant readiness records are visible for the current scope.

Privacy redaction

implemented surface

Assistant content, diagnostics, notification routing material, RTC handoff material, adapter material, and service material stay hidden.

No Customer assistant readiness records are visible for the current scope.

Customer assistant readiness summary

Entitlement bounded

Customer Panel can import and narrow Admin-signed assistant entitlements but cannot expand feature, rate, revocation, customer, server, device, or platform ceilings.

Policy before action

Guided setup, permission matrix, session search, support workflow, analytics, transcript, sandbox, consent, quota, replay, audit, and service-readiness gates are visible before any assistant action.

Media remains separate

An allowed assistant policy state is not media authority; WebRTC admission and TURN handoff remain separate Customer Panel gates.

Responsive and RTL safe

The operator surface includes mobile, tablet, desktop, keyboard, loading, empty, denied, error, and RTL-safe states.

Support safe by default

Operator copy avoids sensitive assistant content, diagnostics, notification routing material, customer data, secrets, stack details, and private implementation details.

Responsive Customer assistant states

Mobile
single column customer assistant status then login
Tablet
two column customer assistant policy and operator grid
Desktop
four column customer assistant readiness grid
RTL
Ready

Support-safe states

Checking local Customer assistant readiness

Access remains blocked until license, entitlement, approved user and device, guided setup, permission matrix, consent, quota, replay, audit, and service readiness gates pass.

Translation voice operator readiness

Speech to text, speech to speech, interpreter profiles, language negotiation, RTL captions, transcripts, retention, glossary, quality feedback, status APIs, and operations dashboard states stay local and support-safe.

Captions before media

Entitlement import

implemented surface

Signed Admin translation voice entitlement readiness shows accepted, missing, expired, revoked, malformed, replayed, wrong-customer, and wrong-server states without raw license bundles.

No translation voice readiness records are visible for the current scope.

Language negotiation

implemented surface

Source, target, fallback, RTL, unsupported language, stale catalog, and rollback states stay visible without raw translation payloads.

No translation voice readiness records are visible for the current scope.

Interpreter profiles

implemented surface

Profile class, role scope, branch, department, channel, and denied profile states remain visible without raw user or profile records.

No translation voice readiness records are visible for the current scope.

Caption and transcript retention

implemented surface

Consent, transcript retention, caption visibility, export permission, tombstone, and withdrawal states stay explicit without raw captions or transcripts.

No translation voice readiness records are visible for the current scope.

Speech to text status

implemented surface

Speech-to-text readiness shows allowed, denied, quota, replay, stale policy, and service-unready states while raw audio remains hidden.

No translation voice readiness records are visible for the current scope.

Speech to speech status

implemented surface

Speech-to-speech readiness shows allowed, denied, RTC-required, quota, and adapter-unready states without granting media authority.

No translation voice readiness records are visible for the current scope.

RTL caption layout

implemented surface

RTL captions, mixed-language display, empty, loading, denied, and error states are layout-safe across mobile, tablet, and desktop.

No translation voice readiness records are visible for the current scope.

Glossary and feedback

implemented surface

Glossary policy, redacted term references, quality feedback availability, retention, export, and purge states stay support-safe.

No translation voice readiness records are visible for the current scope.

Operations dashboard

implemented surface

Operator status APIs, audit precommit, queue health, service readiness, fail-closed, and degraded states are visible without raw diagnostics.

No translation voice readiness records are visible for the current scope.

Deny reasons

implemented surface

Public deny reason copy stays generic, actionable, and mapped to Customer API error codes without stack details or raw exceptions.

No translation voice readiness records are visible for the current scope.

Rollback

implemented surface

Rollback readiness shows checkpoint, backup manifest, maintenance, and restore verification states without backup paths or secret values.

No translation voice readiness records are visible for the current scope.

Mock integration

implemented surface

Sanitized mock cases show approved, denied, expired, revoked, malformed, replayed, missing-policy, quota, and adapter-unready behavior without customer data.

No translation voice readiness records are visible for the current scope.

Privacy redaction

implemented surface

Audio, captions, transcripts, translations, prompts, glossary entries, quality feedback text, SDP, ICE, TURN, SIP, adapter secret material, and service secret material stay hidden.

No translation voice readiness records are visible for the current scope.

Translation voice readiness summary

Entitlement bounded

Customer Panel can import and narrow Admin-signed translation voice entitlements but cannot expand feature, rate, revocation, customer, server, device, or platform ceilings.

Consent before output

Translation voice preflight remains blocked until user plan, consent, language policy, interpreter profile, retention, quota, replay, and service readiness gates pass.

RTC after policy

An allowed translation voice preflight is not media authority; WebRTC admission and TURN handoff remain separate Customer Panel gates.

RTL layout ready

Caption, transcript, and language negotiation states include mobile, tablet, desktop, and RTL-safe operator behavior.

Support safe by default

Loading, empty, error, denied, stale, revoked, malformed, replayed, quota, and service-unready copy avoids sensitive values.

Responsive translation voice states

Mobile
single column translation voice status then login
Tablet
two column translation voice policy and preflight grid
Desktop
four column translation voice readiness grid
RTL safe
Enabled

Operator-safe translation voice states

  • Loading: Checking local translation voice readiness
  • Empty: No translation voice readiness records are visible for the current scope.
  • Error: Translation voice status is unavailable until local license, Admin-signed translation voice entitlement, local policy, consent, scope, audit, and service readiness gates pass.
  • Denied: Access remains blocked until license, entitlement, approved user and device, consent, scope, quota, replay, audit, and service readiness gates pass.

Metering privacy operator readiness

AI usage ledger, quotas, API clients, project gates, immutable audit, privacy tombstones, diagnostics, usage mirror, storage, backup, and restore states stay local and support-safe.

Privacy before usage

Metering entitlement

implemented surface

Signed Admin AI metering entitlement, quota, rate card, expired, revoked, malformed, replayed, wrong-customer, and wrong-server states stay visible without raw license bundles.

No metering privacy readiness records are visible for the current scope.

Project gates

implemented surface

Project, branch, department, channel, role, device, stale policy, and denied scope states remain visible without raw user or customer records.

No metering privacy readiness records are visible for the current scope.

API clients

implemented surface

API client registration, revoked client, rotation, replay, rate-limit, and malformed descriptor states stay support-safe without client secrets or token values.

No metering privacy readiness records are visible for the current scope.

Usage quota

implemented surface

Rate card, user plan, project ceiling, API client ceiling, remaining bucket, over-quota, and replay states are shown as redacted buckets only.

No metering privacy readiness records are visible for the current scope.

Storage quota

implemented surface

Usage mirror pressure, storage quota, index freshness, backup manifest, restore verification, and storage-denied states stay visible without storage paths or objects.

No metering privacy readiness records are visible for the current scope.

Privacy tombstones

implemented surface

Consent, audio default-off, retention, tombstone, purge, export, and restore states remain explicit without audio payloads, prompt payloads, outputs, or diagnostics.

No metering privacy readiness records are visible for the current scope.

Usage precommit

implemented surface

Immutable audit, idempotency, usage ledger precommit, allowed, denied, replayed, and missing-audit states are visible without writing ledger rows.

No metering privacy readiness records are visible for the current scope.

Immutable audit

implemented surface

Audit chain, protected reference, local policy revision, rollback checkpoint, and failed precommit states are visible without raw logs or stack details.

No metering privacy readiness records are visible for the current scope.

Support diagnostics

implemented surface

Diagnostics, queue health, service readiness, stale worker, and denied support states expose only redacted status for authorized Customer Admin users.

No metering privacy readiness records are visible for the current scope.

Usage mirror

implemented surface

Private usage mirror, backup, restore, index, checkpoint, restore-required, and new-write-denied states stay visible without backup paths.

No metering privacy readiness records are visible for the current scope.

Usage adapter

implemented surface

Future SayHex usage adapter readiness, unready, retry, outbound scope, rollback mode, and redacted payload shape are visible without runtime coupling.

No metering privacy readiness records are visible for the current scope.

Deny reasons

implemented surface

Public deny reason copy stays generic, actionable, and mapped to Customer API codes without stack details or raw exceptions.

No metering privacy readiness records are visible for the current scope.

Rollback

implemented surface

Rollback readiness shows checkpoint, signed policy floor, backup manifest, maintenance, and restore verification states without secret values.

No metering privacy readiness records are visible for the current scope.

Mock integration

implemented surface

Sanitized mock cases show approved, denied, expired, revoked, malformed, replayed, missing-policy, quota, storage, and adapter-unready behavior.

No metering privacy readiness records are visible for the current scope.

Privacy redaction

implemented surface

Usage rows, client secret material, audio payloads, prompt payloads, outputs, diagnostics, SDP, ICE, TURN, SIP, adapter tokens, and service secret material stay hidden.

No metering privacy readiness records are visible for the current scope.

Metering privacy readiness summary

Entitlement bounded

Customer Panel can import and narrow Admin-signed AI metering entitlement, quota, rate card, project, and API client policy but cannot expand Admin authority.

Privacy before usage

Metering preflight remains blocked until user plan, project scope, API client, consent, privacy tombstone, quota, storage quota, replay, and service readiness gates pass.

Ledger after precommit

Operator visibility is not a usage ledger write; immutable audit and idempotency gates must pass before any billable usage row is recorded.

Media remains separate

An allowed metering privacy preflight is not media authority; WebRTC admission and TURN handoff remain separate Customer Panel gates.

Responsive support copy

Loading, empty, error, denied, stale, revoked, malformed, replayed, quota, storage, tombstone, and service-unready copy avoids sensitive values.

Responsive metering privacy states

Mobile
single column metering privacy status then login
Tablet
two column metering privacy policy and quota grid
Desktop
four column metering privacy readiness grid
RTL safe
Enabled

Operator-safe metering privacy states

  • Loading: Checking local metering privacy readiness
  • Empty: No metering privacy readiness records are visible for the current scope.
  • Error: Metering privacy status is unavailable until local license, Admin-signed AI metering entitlement, local policy, project scope, API client, quota, privacy, audit, and service readiness gates pass.
  • Denied: Access remains blocked until license, entitlement, approved user and device, project scope, API client, consent, quota, storage quota, replay, audit, and service readiness gates pass.

Security compliance operator readiness

Abuse defense, backup manifest, restore readiness, health dashboard, firewall audit, retention privacy consent, monitoring disclosure, evidence, WebRTC lease, and maintenance agent states stay local and support-safe.

Backup before restore

Security policy

implemented surface

Signed Admin security policy, license state, expired, revoked, malformed, replayed, wrong-customer, and wrong-server states stay visible without raw policy documents or license bundles.

No security compliance readiness records are visible for the current scope.

Abuse defense

implemented surface

Abuse defense readiness, threat gate state, rate-limit posture, denied actions, and stale policy states remain support-safe without raw logs or private network values.

No security compliance readiness records are visible for the current scope.

Backup manifest

implemented surface

Backup manifest freshness, checksum posture, retention window, backup-before-restore reminder, and storage-denied states stay visible without backup payloads or backup paths.

No security compliance readiness records are visible for the current scope.

Restore readiness

implemented surface

Restore eligibility, restore verification, rollback checkpoint, blocked restore, and new-write-denied states are visible without restore payloads or mutation authority.

No security compliance readiness records are visible for the current scope.

Health dashboard

implemented surface

Security health dashboard, service readiness, stale worker, degraded mode, and denied support states expose only redacted status for authorized Customer Admin users.

No security compliance readiness records are visible for the current scope.

Firewall audit

implemented surface

Firewall audit posture, rule drift, denied network change, and stale evidence states stay visible without raw firewall rule dumps or server inventory.

No security compliance readiness records are visible for the current scope.

Offline mode

implemented surface

Offline degraded mode, local-only policy floor, retry posture, and recovery copy stay explicit without external SaaS runtime or service credentials.

No security compliance readiness records are visible for the current scope.

Retention consent

implemented surface

Retention, privacy consent, disclosure, tombstone, purge, export, and restore states remain visible without message content, transcripts, or location trails.

No security compliance readiness records are visible for the current scope.

Monitoring disclosure

implemented surface

Monitoring disclosure readiness, consent prompts, denied monitoring, and audit acknowledgement states stay operator-safe without live streams or raw diagnostics.

No security compliance readiness records are visible for the current scope.

Evidence pack

implemented surface

Compliance evidence pack readiness, signed references, export availability, missing evidence, and tamper warnings are visible without raw logs or private identifiers.

No security compliance readiness records are visible for the current scope.

WebRTC service lease

implemented surface

WebRTC service lease status, admission boundary, denied media, TURN handoff readiness, and stale lease states remain separate from Customer Panel security status.

No security compliance readiness records are visible for the current scope.

Maintenance agent

implemented surface

Maintenance agent outbound job trust, signed job status, backup and restore job visibility, and denied mutation states stay visible without service credentials.

No security compliance readiness records are visible for the current scope.

Deny reasons

implemented surface

Public deny reason copy stays generic, actionable, and mapped to Customer API codes without stack details, raw exceptions, or internal endpoints.

No security compliance readiness records are visible for the current scope.

Rollback

implemented surface

Rollback readiness shows signed policy floor, checkpoint, backup manifest, maintenance window, and restore verification states without secret values.

No security compliance readiness records are visible for the current scope.

Mock integration

implemented surface

Sanitized mock cases show approved, denied, expired, revoked, malformed, replayed, missing-policy, backup-required, restore-blocked, and agent-unready behavior.

No security compliance readiness records are visible for the current scope.

Privacy redaction

implemented surface

Policy documents, logs, diagnostics, server inventory, backup payloads, restore payloads, firewall rules, messages, transcripts, SDP, ICE, TURN, SIP, and service secret material stay hidden.

No security compliance readiness records are visible for the current scope.

Security compliance readiness summary

Admin policy bounded

Customer Panel can display and narrow signed Admin security policy, abuse defense, backup, restore, retention, monitoring, and maintenance status but cannot expand Admin authority.

Backup before restore

Restore visibility remains blocked until backup manifest freshness, signed policy floor, restore verification, privacy consent, and maintenance readiness gates pass.

Health without mutation

Operator visibility is status-only; health dashboard, firewall audit, evidence pack, and maintenance agent states cannot mutate firewall rules, backups, restores, or outbound jobs.

Media remains separate

Security compliance status is not media authority; WebRTC admission, service lease, SDP, ICE, TURN, and SIP handoff remain separate Customer Panel gates.

Responsive support copy

Loading, empty, error, denied, stale, revoked, malformed, replayed, backup-required, restore-blocked, agent-unready, and offline copy avoids sensitive values.

Responsive security compliance states

Mobile
single column security compliance status then login
Tablet
two column security compliance policy and backup grid
Desktop
four column security compliance readiness grid
RTL safe
Enabled

Operator-safe security compliance states

  • Loading: Checking local security compliance readiness
  • Empty: No security compliance readiness records are visible for the current scope.
  • Error: Security compliance status is unavailable until local license, Admin-signed security policy, abuse defense, backup manifest, restore verification, health, firewall, retention, monitoring disclosure, evidence, WebRTC lease, and maintenance agent readiness gates pass.
  • Denied: Access remains blocked until license, approved Customer Admin, approved device, signed security policy, backup-before-restore, privacy consent, monitoring disclosure, audit, and maintenance readiness gates pass.

Scale migration operator readiness

Load tests, contract migration, backup restore validation, rollback drills, signed discovery, expansion, support escalation, and performance reporting stay local, redacted, and support-safe.

Backup before rollback

Load test readiness

implemented surface

Synthetic load profile, capacity tier, p95 budget, queue budget, maintenance window, and stale report states stay visible without raw load logs or telemetry.

No scale migration readiness records are visible for the current scope.

Contract migration

implemented surface

Source and target contract hashes, migration plan status, compatibility result, breaking-change count, and denied migration copy stay visible without raw payloads.

No scale migration readiness records are visible for the current scope.

Backup restore validation

implemented surface

Backup manifest, restore verification, integrity evidence, and backup-before-restore prompts stay visible without backup payloads, restore payloads, or paths.

No scale migration readiness records are visible for the current scope.

Rollback drill

implemented surface

Rollback checkpoint, maintenance window, safe-mode policy, restore evidence, and blocked rollback states remain status-only and cannot execute rollback.

No scale migration readiness records are visible for the current scope.

Discovery manifest

implemented surface

Signed discovery manifest, TTL, version, replay guard, downgrade guard, and health score status are visible without server inventory or private network values.

No scale migration readiness records are visible for the current scope.

Expansion wizard

implemented surface

Admin capacity signature, geo policy, capacity model, ports certificate plan, validation plan, and denied expansion states stay bounded by Admin authority.

No scale migration readiness records are visible for the current scope.

Support escalation

implemented surface

Support escalation status, evidence scope, privacy scope, redaction posture, and missing approval copy stay visible without support bundles or raw diagnostics.

No scale migration readiness records are visible for the current scope.

Performance report

implemented surface

Final performance report freshness, capacity assumption hash, sanitized metric count, release gate, and stale report states use support-safe copy only.

No scale migration readiness records are visible for the current scope.

WebRTC service lease

implemented surface

WebRTC service lease status remains a separate readiness signal and never exposes SDP, ICE, TURN credentials, SIP credentials, or media authority.

No scale migration readiness records are visible for the current scope.

Maintenance agent

implemented surface

Maintenance agent trust, signed outbound scale job status, redacted result evidence, and untrusted-agent states stay visible without service credentials.

No scale migration readiness records are visible for the current scope.

Deny reasons

implemented surface

Denied, expired, revoked, malformed, replayed, missing-policy, stale-contract, missing-backup, missing-restore, and missing-rollback states use generic operator copy.

No scale migration readiness records are visible for the current scope.

Mock integration

implemented surface

Sanitized mock cases cover approved, denied, missing budget, stale contract, missing backup, missing restore, missing rollback, stale report, and untrusted agent behavior.

No scale migration readiness records are visible for the current scope.

Privacy redaction

implemented surface

Raw load logs, raw telemetry, server inventory, private IPs, backup payloads, restore payloads, support bundles, SDP, ICE, TURN, SIP, and secret values stay hidden.

No scale migration readiness records are visible for the current scope.

Responsive accessibility

implemented surface

Mobile, tablet, desktop, RTL, keyboard focus, loading, empty, error, and denied states remain explicit before login and after license-gated discovery.

No scale migration readiness records are visible for the current scope.

Scale migration readiness summary

Admin capacity bounded

Customer Panel shows signed capacity, topology, discovery, backup, rollback, and release readiness but cannot expand Admin authority.

Backup before rollback

Restore and rollback visibility remains blocked until backup manifest freshness, restore verification, rollback checkpoint, maintenance window, and audit precommit gates pass.

Status without mutation

Operator visibility is status-only; load tests, topology changes, backup activation, restore execution, rollback execution, and maintenance jobs are not started from this surface.

Media remains separate

Scale migration status is not RTC admission; WebRTC service lease, SDP, ICE, TURN, SIP, and media handoff remain separate Customer Panel gates.

Responsive support copy

Loading, empty, error, denied, stale, missing-budget, stale-contract, missing-backup, missing-restore, missing-rollback, stale-report, and untrusted-agent copy avoids sensitive values.

Responsive scale migration states

Mobile
single column scale migration status then login
Tablet
two column scale migration load contract backup grid
Desktop
four column scale migration readiness grid
RTL safe
Enabled

Operator-safe scale migration states

  • Loading: Checking local scale migration readiness
  • Empty: No scale migration readiness records are visible for the current scope.
  • Error: Scale migration status is unavailable until local license, Admin-signed capacity policy, load-test budget, contract matrix, backup manifest, restore verification, rollback checkpoint, discovery manifest, support sanitization, performance report, WebRTC lease, and maintenance agent readiness gates pass.
  • Denied: Access remains blocked until license, approved Customer Admin, approved device, signed capacity policy, load budget, contract matrix, backup-before-restore, rollback checkpoint, discovery manifest, audit, and maintenance readiness gates pass.

Crash diagnostics operator readiness

Report intake, redaction, consent, retention, first-party forwarding, support bundles, local diagnostics, and media boundaries stay visible, local, and support-safe.

Redaction before support

Report intake

implemented surface

Approved client report intake shows accepted, denied, replayed, quota, and malformed states without showing payload content.

No crash diagnostics readiness records are visible for the current scope.

Redaction

implemented surface

Redaction readiness shows profile, quarantine, marker-scan, and minimization states before any persistence or forwarding.

No crash diagnostics readiness records are visible for the current scope.

Consent

implemented surface

Consent and withdrawal readiness stays visible as policy state only, with local audit evidence before diagnostics processing.

No crash diagnostics readiness records are visible for the current scope.

Retention

implemented surface

Retention window and purge readiness show active, stale, expired, restore-required, and denied states without exposing stored evidence.

No crash diagnostics readiness records are visible for the current scope.

CrashHub queue

implemented surface

First-party CrashHub forwarding readiness shows queued, retrying, blocked, and dead-letter states after redaction.

No crash diagnostics readiness records are visible for the current scope.

Bundle request

implemented surface

Support bundle requests require role, minimum scope, redaction profile, retention policy, and audit precommit before work starts.

No crash diagnostics readiness records are visible for the current scope.

Bundle status

implemented surface

Bundle status shows prepared, denied, purged, expired, and retention-aligned states with scoped references only.

No crash diagnostics readiness records are visible for the current scope.

Diagnostics events

implemented surface

Local diagnostics events are bounded, redacted, role scoped, and observable without exposing diagnostic payloads.

No crash diagnostics readiness records are visible for the current scope.

Queue health

implemented surface

Private queue health shows ready, retrying, unavailable, backpressured, and dead-letter states for operator support.

No crash diagnostics readiness records are visible for the current scope.

WebRTC boundary

implemented surface

Media runtime remains separate; diagnostics visibility does not create admission, relay, or media authority.

No crash diagnostics readiness records are visible for the current scope.

Crash diagnostics readiness summary

License bounded

Crash diagnostics visibility cannot expand beyond Admin-signed entitlement, consent, retention, and support bundle policy.

Redaction first

Report intake, forwarding, bundle, and event lanes stay blocked until redaction and audit precommit are represented.

Responsive states

Desktop, tablet, mobile, RTL, loading, empty, denied, and error states are represented with stable cards and support-safe copy.

No media grant

The surface never issues admission, relay material, media authority, support export authority, or direct CrashHub authority.

Responsive diagnostics states

Mobile
single column crash diagnostics status then login
Tablet
two column diagnostics and support grid
Desktop
four column crash diagnostics readiness grid
RTL safe
Enabled

Operator-safe diagnostics states

  • Loading: Checking local crash diagnostics readiness
  • Empty: No crash diagnostics readiness records are visible for the current scope.
  • Error: Crash diagnostics status is unavailable until license, approval, consent, retention, redaction, queue, role, and audit gates pass.
  • Denied: Access remains blocked until license, approved account and device, consent, retention, redaction, support role, first-party queue, and audit gates pass.

Client bootstrap readiness

Signed bootstrap, trusted origins, branding, notices, guest capacity, device trust, accessories, and media handoff stay local, redacted, and approval-first.

Bootstrap before access

Signed bootstrap

implemented surface

License, customer scope, server binding, bootstrap policy, and audit readiness are visible before any usable client surface.

No scoped bootstrap readiness records are visible for this lane.

Trusted origins

implemented surface

Panel, Customer API, and web client origin readiness stay explicit while broad, unapproved, and client-declared origin authority stays denied.

No scoped bootstrap readiness records are visible for this lane.

Branding and profile

implemented surface

Operators see branding and profile sync readiness through opaque manifest and scope references only.

No scoped bootstrap readiness records are visible for this lane.

Notices and consent

implemented surface

Notice policy, consent state, retention scope, and support-safe empty or denied states remain visible without notice payloads.

No scoped bootstrap readiness records are visible for this lane.

Guest capacity

implemented surface

Guest mode shows pending-registration and capacity readiness without creating sessions, public signup, or active access.

No scoped bootstrap readiness records are visible for this lane.

Device trust and accessories

implemented surface

Approved-device, integrity, wearable, and accessory registry status stay scoped and redacted before binding workflows proceed.

No scoped bootstrap readiness records are visible for this lane.

Web origin readiness

implemented surface

The web client origin contract is represented as a local policy state without exposing private hosts or implementation details.

No scoped bootstrap readiness records are visible for this lane.

RTC handoff

implemented surface

Media stays blocked until Customer Panel admission and relay handoff flows pass current license, device, channel, zone, and audit gates.

No scoped bootstrap readiness records are visible for this lane.

Client bootstrap readiness summary

Bootstrap first

Signed license, bootstrap policy, trusted origin, approval, consent, and audit evidence are represented before client use.

Responsive surface

Desktop, tablet, mobile, RTL, loading, empty, error, and denied states are represented without hiding operator evidence.

Guest stays pending

Guest mode never creates active sessions, channel access, device trust, accessory binding, admission, or relay authority.

No media grant

The operator surface never issues media tokens, relay secrets, session negotiation data, or WebRTC runtime authority.

Customer Admin product surface

Responsive dashboards, monitoring, alerts, setup wizards, localization, support diagnostics, and operator docs stay local, redacted, and support-safe.

RTL safe and support safe

Dashboard summary

implemented surface

Customer Admin and dispatcher dashboards show live, delayed, stale, offline, degraded, maintenance, failover, and license-limited states with redacted status cards only.

No scoped dashboard records are visible for this lane.

Live monitoring

implemented surface

Self-hosted monitoring states show heartbeat, lag, replay, stale-state, and backpressure readiness without raw payloads.

No scoped dashboard records are visible for this lane.

Alerts and ownership

implemented surface

Severity, acknowledgement, ownership, suppression, escalation, and incident-timeline readiness stay support-safe and audit-aware.

No scoped dashboard records are visible for this lane.

Setup wizard

implemented surface

Deployment bootstrap, feature enablement, monitoring visibility, and recovery handoff stay ordered, local, and self-hosted only.

No scoped dashboard records are visible for this lane.

RTL localization

implemented surface

Responsive copy, direction-safe spacing, fallback locale, and mixed-direction content stay natural in English and RTL locales.

No scoped dashboard records are visible for this lane.

Support diagnostics

implemented surface

Redacted diagnostics, retention-safe export state, and support-safe error copy stay visible without logs or incident payloads.

No scoped dashboard records are visible for this lane.

Operator docs

implemented surface

Runbooks, support-safe examples, recovery notes, and escalation breadcrumbs stay visible without internal paths or secrets.

No scoped dashboard records are visible for this lane.

Topology modes

implemented surface

Single-server and multi-server dashboard modes stay actionable while geo placement, failover, and routing remain redacted.

No scoped dashboard records are visible for this lane.

Customer Admin product surface summary

Responsive by default

The product surface stays usable on desktop, tablet, and mobile layouts without hiding required operator actions.

RTL safe

Localization keeps direction-safe spacing, fallback copy, and support-safe status text for RTL locales.

Support safe

Empty, loading, error, denied, and degraded states avoid stack details, internal paths, and raw operator payloads.

No media grant

Dashboard and alert visibility never grant RTC admission, TURN credentials, or WebRTC operator bypass.

Responsive states

Mobile
single column product surface then sign in
Tablet
two column product surface and sign in
Desktop
four column product surface with sticky sign in
RTL safe
Enabled

Operator-safe states

  • Loading: Checking local Customer Admin UI readiness
  • Empty: No dashboard or wizard records are visible for the current scope.
  • Error: UI surface stays unavailable until license, role, monitoring, and support-safe copy checks pass.
  • Denied: Access remains blocked until license, role, entitlement, monitoring, audit, and service gates pass.

Audit telemetry and observability

Privacy-safe audit coverage, monitoring transport, retention controls, and operator-safe diagnostics stay visible without raw payloads or media authority.

Redacted and role scoped

Dashboard evidence

implemented surface

Status cards keep live, delayed, stale, offline, degraded, maintenance, failover, and license-limited audit visibility without raw tenant payloads.

Monitoring stream

implemented surface

Heartbeat, replay, stale-state, deduplication, and backpressure readiness stay auditable through self-hosted event transport only.

Alert ownership trail

implemented surface

Acknowledgement, ownership, escalation, suppression, and incident-timeline readiness stay support-safe and role-scoped.

Support diagnostics

implemented surface

Redacted diagnostic exports, retention-safe references, and support bundle privacy stay visible without raw logs or transcripts.

Localization review

implemented surface

RTL-safe copy review and fallback visibility stay observable without external translation runtime or raw bundle internals.

Operator panel surface

implemented surface

The `/panel` entry shows loading, empty, error, denied, and degraded states with support-safe copy only.

Audit telemetry summary

Self-hosted only

Monitoring transport, support diagnostics, and observability retention stay inside first-party PTTHex infrastructure.

Retention stays bounded

Customer Admin can restrict observability retention locally but cannot expand Admin-signed retention or export authority.

No raw payloads

Raw logs, raw incident notes, raw transcripts, private IPs, and internal paths remain out of the operator surface.

No media grant

Observability does not issue RTC admission, TURN credentials, or direct WebRTC operator bypass.

Operator-safe observability states

  • Loading: Checking local audit telemetry and observability readiness
  • Empty: No scoped audit streams are visible for the current operator surface.
  • Error: Observability stays unavailable until license, role, monitoring, retention, and support-safe redaction checks pass.
  • Denied: Access remains blocked until license, role, entitlement, audit, retention, and service-health gates pass.

Security abuse controls

Replay, step-up, support-export, localization, and disclosure guards stay visible through support-safe operator states only.

Default deny and redacted

Dashboard scope

implemented surface

Dashboard and topology requests stay role-scoped, redacted, and replay-aware before any operational state is shown.

Monitoring stream

implemented surface

Replay cursor, deduplication, backpressure, and stale-state guards protect live monitoring without raw payload disclosure.

Alert acknowledgement

implemented surface

Alert ownership and acknowledgement flows stay nonce-gated and audit-scoped without exposing incident internals.

Setup wizard gates

implemented surface

Monotonic setup steps and dependency checkpoints deny skipped, stale, or replayed progression.

Localization review

implemented surface

RTL and fallback bundle review stays signed, scoped, and free of external translation runtime.

Support exports

implemented surface

Support diagnostics and documentation exports stay redacted, retention-bounded, and scoped to operator roles.

Operator panel surface

implemented surface

The `/panel` entry keeps loading, empty, error, denied, and step-up states generic and free of secrets or stack details.

Security abuse controls summary

Default deny

Every admin UI security control defaults to deny until license, role, replay, audit, and retention checks pass.

No raw payloads

Raw monitoring payloads, incident notes, support bundles, session handles, and nonce values stay out of the operator surface.

Local-only enforcement

Customer Panel stays the local policy and disclosure boundary without external SaaS monitoring, translation, or support runtime.

No media grant

Security readiness does not issue RTC admission, TURN credentials, or a direct WebRTC operator bypass.

Operator-safe security states

  • Loading: Checking local admin UI abuse-control and fail-closed readiness
  • Empty: No scoped admin UI security lanes are visible for the current operator surface.
  • Error: Security controls stay unavailable until license, role, replay, retention, and audit checks pass.
  • Denied: Access remains blocked until local Customer Panel policy confirms admin UI scope and support-safe disclosure rules.

Operator workflow

License, login, bootstrap, invitations, RBAC, step-up, sessions, and lifecycle stay inside Customer Panel authority.

No public signup

License gate

required now

Local Admin-signed license verification unlocks every privileged step.

Admin login

implemented surface

Approved local Customer Admin account, CAPTCHA or step-up, role, and session policy.

Owner bootstrap

contract ready closed

First owner remains license-scoped and audit-precommitted before success.

Invitations

contract ready closed

Single-use hashed invitation references through the first-party mailer contract.

RBAC

contract ready closed

Customer, branch, department, channel, user, and device scopes stay inside the license.

CAPTCHA, MFA, recovery

contract ready closed

Local challenge, licensed MFA methods, and hashed recovery material only.

Sessions

contract ready closed

Secure cookie sessions, current policy checks, logout, expiry, and revocation.

Account lifecycle

contract ready closed

Disable, archive, restore, and revoke sessions with immutable audit evidence.

Readiness summary

No public signup

Client registration remains pending until Customer Admin approval.

Fail closed

Login submission and Customer APIs remain unavailable without a verified license.

No media grant

Customer Admin sessions do not issue RTC admission or TURN credentials.

Support safe

Status copy avoids stack details, internal paths, tokens, and customer data.

Dispatch live map

Live map, local tiles, telemetry, SOS, presence, geofence, reports, and monitoring stay local, redacted, and license-bounded.

SOS stays visible

Live map

implemented surface

Operators see map readiness, unit visibility, and degraded map state without raw trails.

No dispatch records are visible for the current scope.

Local tiles

implemented surface

Signed tile package, cache, offline, missing, stale, and rollback states stay first-party.

No dispatch records are visible for the current scope.

Telemetry ingest

implemented surface

Consented, throttled location telemetry appears as redacted dispatch status only.

No dispatch records are visible for the current scope.

SOS workflow

implemented surface

Emergency state, duplicate replay, dispatcher visibility, and audit-required copy stay visible.

No dispatch records are visible for the current scope.

Presence and health

implemented surface

Presence, battery, network, delayed, stale, offline, and degraded states are support-safe.

No dispatch records are visible for the current scope.

Geofence policy

implemented surface

Zone policy, local map revision, allow, deny, stale, and unlicensed states are explicit.

No dispatch records are visible for the current scope.

Clusters and reports

implemented surface

Cluster counts and reports stay cohort-safe with export and retention controls.

No dispatch records are visible for the current scope.

Monitoring events

implemented surface

Self-hosted event transport shows heartbeat, cursor, backpressure, and stale-state status.

No dispatch records are visible for the current scope.

Privacy redaction

implemented surface

Precise location, raw telemetry, network internals, and raw monitoring payloads stay hidden.

No dispatch records are visible for the current scope.

Dispatch live map readiness summary

License bounded

Dispatch visibility cannot expand beyond Admin-signed map, monitoring, retention, and dispatch entitlements.

Local tiles only

Map UX depends on signed first-party tile packages and never on paid or public tile services.

SOS visible

Emergency state remains prominent while live audio still requires separate RTC admission.

Privacy first

Copy avoids raw coordinates, location trails, device identifiers, network internals, and raw telemetry.

Messaging and consent

Messages, quick notices, broadcasts, recording policy, replay, playback, consent, queue health, and privacy status stay local and gated.

Consent before recording

Messaging context

implemented surface

Operator scope shows licensed channels, roles, policy revision, and denied states without raw identifiers.

No messaging records are visible for the current scope.

Messages

implemented surface

Delivery status covers queued, accepted, denied, replayed, expired, and retention-blocked paths.

No messaging records are visible for the current scope.

Quick notices

implemented surface

Notice readiness keeps acknowledgement, expiry, rate limit, and audit-required states visible.

No messaging records are visible for the current scope.

Broadcasts

implemented surface

Broadcast status separates scheduled, partial, denied, dead-lettered, and expired delivery windows.

No messaging records are visible for the current scope.

Recording policy

implemented surface

Recording visibility stays gated by entitlement, channel policy, consent, retention, and RTC admission context.

No messaging records are visible for the current scope.

Replay metadata

implemented surface

Replay search status is redacted and scoped to retention, manifest, channel, and role permission gates.

No messaging records are visible for the current scope.

Playback authorization

implemented surface

Playback readiness shows issued, denied, expired, revoked, and permission-missing states without secrets.

No messaging records are visible for the current scope.

Consent state

implemented surface

Consent copy covers granted, restricted, revoked, missing, withdrawal, and stale-policy states.

No messaging records are visible for the current scope.

Delivery queue

implemented surface

First-party queue health shows live, backpressured, stale, retrying, and dead-lettered status.

No messaging records are visible for the current scope.

Privacy redaction

implemented surface

Message bodies, recipient lists, audio, recordings, transcripts, playback secrets, and internals stay hidden.

No messaging records are visible for the current scope.

Messaging readiness summary

License bounded

Messaging, notices, broadcast, recording, replay, playback, and consent cannot expand beyond Admin-signed entitlements.

Consent visible

Recording, replay, playback, retention, export, and withdrawal states stay explicit before media or content access.

Queue observable

Retry, backpressure, dead-letter, stale policy, and outage states remain first-party and support-safe.

Privacy first

Copy avoids message bodies, recipient lists, raw media, transcripts, playback secrets, and internal service details.

Dialer and incoming call readiness

Extension identity, reachability, inbound preferences, invitations, answer or reject, call state, audit, background wake, and rtc handoff stay local and redacted.

RTC after acceptance

Extension directory

implemented surface

Directory readiness shows signed revision, scope match, stale revision, and denied states without raw extension profiles.

No dialer readiness records are visible for the current scope.

Reachability

implemented surface

Availability, busy, offline, denied, and stale-policy states stay visible without raw presence payloads.

No dialer readiness records are visible for the current scope.

Inbound preferences

implemented surface

Receive enabled, quiet hours, supervisor override, stale policy, and denied states remain explicit and local.

No dialer readiness records are visible for the current scope.

Call invitations

implemented surface

Queued, sent, expired, replayed, denied, and policy-revoked invitation states remain support-safe.

No dialer readiness records are visible for the current scope.

Answer and reject

implemented surface

Decision readiness separates approved answer, receive-disabled reject, audit-required, and rtc-handoff-pending states.

No dialer readiness records are visible for the current scope.

Call state sync

implemented surface

Aligned, replayed, out-of-order, stale, and denied call-state views stay scoped and generic.

No dialer readiness records are visible for the current scope.

Internal-call audit

implemented surface

Audit export readiness shows redacted, exportable, blocked, and retention-bound states without raw call records.

No dialer readiness records are visible for the current scope.

Background wake

implemented surface

Wake provider, minimal payload, stale policy, and denied receive states remain visible without provider secrets.

No dialer readiness records are visible for the current scope.

RTC handoff

implemented surface

Media readiness stays pending until Customer Panel admission and TURN handoff gates pass.

No dialer readiness records are visible for the current scope.

Privacy redaction

implemented surface

Extension profiles, presence payloads, invitation payloads, call audit details, provider secrets, and media internals stay hidden.

No dialer readiness records are visible for the current scope.

Dialer readiness summary

License bounded

Dialer scope, reachability, inbound preference, invitations, call state, and wake policy cannot expand beyond Admin-signed entitlements.

RTC after policy

Answered or active calls stay pending until Customer Panel RTC admission and TURN handoff remain current.

Wake metadata only

Background wake visibility stays minimal and does not expose provider credentials, call content, or raw inventories.

Privacy first

Copy avoids raw extension profiles, raw presence, invitation payloads, raw call audit evidence, secrets, and media internals.

SIP gateway operator readiness

Provider registry, credential vault, protocols, route policy, external calling, hardening, fraud, audit, and rtc handoff stay local and redacted.

Policy before PSTN

Provider registry

implemented surface

Provider readiness shows signed policy revision, local scope, stale policy, revoked provider, and denied states without raw provider URLs.

No SIP gateway readiness records are visible for the current scope.

Credential vault

implemented surface

Vault readiness shows opaque reference, rotation, unavailable, export-blocked, and denied states without credential material.

No SIP gateway readiness records are visible for the current scope.

Accepted protocols

implemented surface

TLS, SRTP, ACL, digest, nonce, and downgrade-denied states stay visible as support-safe policy facts.

No SIP gateway readiness records are visible for the current scope.

Inbound routes

implemented surface

Inbound matrix readiness shows branch, department, channel, caller policy, stale route, and denied states without raw numbers.

No SIP gateway readiness records are visible for the current scope.

Outbound routes

implemented surface

Outbound preflight readiness separates allowed destination classes, blocked destinations, replayed requests, and stale policy.

No SIP gateway readiness records are visible for the current scope.

External calling

implemented surface

External calling shows entitlement, RBAC, department, emergency, quota, rate-limit, and local restriction states.

No SIP gateway readiness records are visible for the current scope.

Transport hardening

implemented surface

TLS, SRTP, ACL, digest hardening, and replay protections remain explicit before provider readiness is shown.

No SIP gateway readiness records are visible for the current scope.

Fraud controls

implemented surface

Spend, velocity, destination risk, after-hours, anomaly queue, and denial states remain visible without call detail records.

No SIP gateway readiness records are visible for the current scope.

SIP audit

implemented surface

Audit readiness shows redacted, exportable, restricted, retention-bound, and blocked states without raw audit payloads.

No SIP gateway readiness records are visible for the current scope.

RTC handoff

implemented surface

Media stays pending until SIP policy allows the call and Customer Panel RTC admission and TURN gates pass.

No SIP gateway readiness records are visible for the current scope.

Privacy redaction

implemented surface

Provider URLs, route matrices, destination numbers, protocol headers, call records, credentials, and media internals stay hidden.

No SIP gateway readiness records are visible for the current scope.

SIP gateway readiness summary

License bounded

Provider registry, route policy, external calling, and fraud controls cannot expand beyond Admin-signed SIP entitlements.

Vault references only

Credential status uses opaque vault references and rotation states without exposing SIP credentials or provider secrets.

Policy before route

Inbound and outbound routes stay blocked until RBAC, device, branch, department, channel, zone, fraud, and audit gates pass.

RTC after SIP

External-call media stays pending until Customer Panel issues separate RTC admission and TURN credentials after SIP policy allows handoff.

Notification runtime readiness

Registration, provider policy, token refresh, segment resolution, dispatch handoff, remote config, diagnostics, foreground sync, queue health, and privacy state stay local and redacted.

Wake metadata only

Registration

implemented surface

Tenant-scoped registration status shows approved, pending, replayed, and denied states without provider credentials.

No notification runtime records are visible for the current scope.

Provider detection

implemented surface

Provider class, allowlist, remote-config revision, and unsupported-platform states stay support-safe.

No notification runtime records are visible for the current scope.

Token refresh

implemented surface

Rotation window, expiry, replay guard, stale policy, and denied refresh states remain explicit.

No notification runtime records are visible for the current scope.

Segment resolution

implemented surface

Recipient segment readiness shows role, branch, department, channel, and threshold state without raw member lists.

No notification runtime records are visible for the current scope.

Dispatch handoff

implemented surface

Admin Notification Gateway handoff stays visible with minimal wake metadata, retry, and audit-required states.

No notification runtime records are visible for the current scope.

Remote config

implemented surface

Signed provider policy, rollout revision, stale config, and fallback-safe states remain local and redacted.

No notification runtime records are visible for the current scope.

Delivery diagnostics

implemented surface

Outage class, retry bucket, delayed, stale, and denied diagnostics stay support-safe and scoped.

No notification runtime records are visible for the current scope.

Foreground sync

implemented surface

Foreground-sync preference shows allowed, battery-limited, stale-policy, and denied states without raw device details.

No notification runtime records are visible for the current scope.

Queue health

implemented surface

First-party queue health shows live, retrying, backpressured, stale, and dead-lettered delivery state.

No notification runtime records are visible for the current scope.

Privacy redaction

implemented surface

Provider credentials, message content, recipient inventories, remote-config payloads, diagnostics, and internals stay hidden.

No notification runtime records are visible for the current scope.

Notification runtime readiness summary

License bounded

Notification registration, provider policy, dispatch handoff, and foreground sync cannot expand beyond Admin-signed entitlements.

Wake metadata only

Dispatch readiness keeps minimal wake metadata boundaries explicit before any provider handoff.

Queue observable

Retry, backpressure, stale policy, degraded provider state, and dead-letter visibility remain first-party and support-safe.

Privacy first

Copy avoids provider credentials, raw message content, recipient inventories, remote-config payloads, diagnostics payloads, and internals.

Organization policy

Branches, departments, groups, channels, permissions, priority, emergency, admission, RTC, and TURN states stay local and redacted.

Policy before admission

Organization scope

implemented surface

License-scoped branch, department, group, channel, user, and device policy readiness.

No organization policy records are visible for the current scope.

Branches and departments

implemented surface

Operators see active, archived, limit, and denied states without cross-customer references.

No organization policy records are visible for the current scope.

Role group user policy

implemented surface

Deny-overrides-allow precedence is visible with support-safe role, group, and user scope copy.

No organization policy records are visible for the current scope.

Channel membership

implemented surface

Membership status stays tied to approved users, approved devices, branch, department, and channel scope.

No organization policy records are visible for the current scope.

Permission matrix

implemented surface

Permission decisions surface allow, deny, override, and stale-policy states without hidden rule disclosure.

No organization policy records are visible for the current scope.

Dispatcher priority

implemented surface

Priority readiness shows licensed, denied, zone-blocked, and audit-required states.

No organization policy records are visible for the current scope.

Emergency channels

implemented surface

Emergency and SOS escalation readiness stays licensed, scoped, audited, and generic for operators.

No organization policy records are visible for the current scope.

Explainable admission

implemented surface

Admission preflight copy separates generic public reason codes from protected audit detail.

No organization policy records are visible for the current scope.

RTC and TURN gates

implemented surface

RTC admission and TURN credential status remain short-lived and service-lease bound.

No organization policy records are visible for the current scope.

Organization policy readiness summary

License bounded

Organization policy cannot expand beyond Admin-signed entitlements.

Approval first

Client access remains blocked until local user and device approval gates pass.

Policy before media

RTC and TURN status remains separate from organization visibility.

Support safe

Copy avoids customer data, raw location trails, media payloads, and internal diagnostics.

RTC admission readiness

License, policy sync, service lease, admission, TURN, discovery, drain, monitoring, zone, and rate gates stay local and redacted.

Lease before media

License and policy

implemented surface

Admin-signed license and policy sync must verify before local RTC readiness can unlock.

No RTC admission readiness records are visible for the current scope.

Service lease

implemented surface

Operators see lease freshness, renewal, drain, and revoke states without server secrets.

No RTC admission readiness records are visible for the current scope.

Admission preflight

implemented surface

Approved user, approved device, platform, channel, zone, consent, and quota gates stay visible as generic states.

No RTC admission readiness records are visible for the current scope.

RTC admission

implemented surface

Short-lived admission readiness is shown without token values, SDP, ICE, or media authority.

No RTC admission readiness records are visible for the current scope.

TURN broker

implemented surface

TURN readiness stays tied to fresh RTC admission and never exposes credentials or shared secrets.

No RTC admission readiness records are visible for the current scope.

Server discovery

implemented surface

Single-server, multi-server, degraded, backup, and license-limited states stay signed and operator-safe.

No RTC admission readiness records are visible for the current scope.

Drain and failover

implemented surface

Drain blocks new admissions and failover requires signed topology approval before activation.

No RTC admission readiness records are visible for the current scope.

Monitoring events

implemented surface

Live, delayed, stale, degraded, and offline event states render with privacy redaction.

No RTC admission readiness records are visible for the current scope.

Zone and maps

implemented surface

Zone policy and local map readiness are visible without precise location trails.

No RTC admission readiness records are visible for the current scope.

Rate and replay

implemented surface

Rate-limit, replay, quota, and retry guidance stay generic and audit-backed.

No RTC admission readiness records are visible for the current scope.

RTC admission readiness summary

License first

Admin-signed license and policy stay ahead of every RTC, TURN, discovery, and monitoring state.

Lease before media

WebRTC remains unavailable until Customer Panel service lease and admission gates pass.

Domain bootstrap

Client apps continue through Customer Panel domain and signed discovery, never internal server lists.

Support safe

Copy avoids tokens, credentials, private IPs, raw media, raw locations, and internal diagnostics.

Media cluster operator readiness

Single-server status, signed topology, registry health, discovery, capacity, backup, failover, recovery, monitoring, alerts, and release evidence stay local, redacted, and license-bounded.

Cluster topology before media

Single server

implemented surface

Single-server customers see a simple primary media server status, upgrade path, and license-denied multi-server copy without requiring a load balancer.

No media cluster readiness records are visible for the current scope.

Licensed topology

implemented surface

Multi-server, backup-only, degraded, maintenance, and license-expired topology states stay tied to signed Admin capacity approval.

No media cluster readiness records are visible for the current scope.

Registry health

implemented surface

Primary, extra, and backup server registry entries show role, zone, capacity class, health class, and stale policy states without private IPs or raw inventory.

No media cluster readiness records are visible for the current scope.

Discovery manifest

implemented surface

Signed manifest readiness shows TTL, version, replay protection, downgrade protection, fail-closed state, and route hint availability without endpoint secrets.

No media cluster readiness records are visible for the current scope.

Expansion wizard

implemented surface

The wizard summarizes required servers, regions, certificates, ports, validation, and license approval before any topology activation can proceed.

No media cluster readiness records are visible for the current scope.

Capacity policy

implemented surface

CPU, RAM, disk, network, TURN bandwidth, PTT sessions, listeners, recording, location traffic, push, SIP, and headroom are displayed as bounded capacity classes.

No media cluster readiness records are visible for the current scope.

Routing hints

implemented surface

Nearest-server and sticky routing hints show customer, account, channel, zone, lease, and freshness gates without letting clients choose internal servers.

No media cluster readiness records are visible for the current scope.

Backup readiness

implemented surface

Backup readiness separates license, lease, clock, key, policy, health, split-brain, and audit states before backup activation is shown as available.

No media cluster readiness records are visible for the current scope.

Failover and drain

implemented surface

Failover-draining, backup-active, capacity-exceeded, and cluster-denied states stay visible with rollback guidance and no runtime mutation authority.

No media cluster readiness records are visible for the current scope.

Recovery rollback

implemented surface

Recovery-complete, rollback-ready, restore-evidence, and maintenance-window states are visible without backup payloads, restore payloads, or local paths.

No media cluster readiness records are visible for the current scope.

Realtime monitoring

implemented surface

Central Admin, Customer owner, Customer Admin, dispatcher, support, WebRTC operations, and cluster operator views receive redacted live, stale, delayed, degraded, and offline status.

No media cluster readiness records are visible for the current scope.

Alerts and incidents

implemented surface

Severity, ownership, acknowledgement, escalation, suppression, runbook, incident timeline, export, and post-incident evidence states are shown as tenant-scoped metadata.

No media cluster readiness records are visible for the current scope.

Release evidence

implemented surface

Single-server smoke, multi-server discovery, signed manifest, nearest routing, failover, load balancer bypass, license denial, and operator screenshot evidence are tracked.

No media cluster readiness records are visible for the current scope.

Privacy redaction

implemented surface

Tokens, SDP, ICE, DTLS fingerprints, TURN and SIP credentials, private IPs, raw media, transcripts, precise location, crash dumps, customer content, and internal paths stay hidden.

No media cluster readiness records are visible for the current scope.

Media cluster readiness summary

Admin license bounded

Customer Panel can display signed cluster, backup, capacity, emergency expansion, and topology status but cannot expand Admin authority.

Customer local policy

Tenant-local registry, signed discovery manifests, routing hints, failover, drain, capacity accounting, audit, and rollback evidence remain Customer Panel owned.

WebRTC stays admitted runtime

The UI does not grant media authority; WebRTC still requires Customer Panel RTC admission, service leases, and signed routing hints.

Responsive operations

Mobile, tablet, desktop, RTL, keyboard, loading, empty, error, denied, stale, backup-active, draining, and recovery states are explicit.

Privacy safe monitoring

Live monitoring and incident views are tenant-aware, RBAC-controlled, consent-aware, and redacted for every operational role.

Responsive media cluster states

Mobile
single column cluster status then actions
Tablet
two column topology health capacity grid
Desktop
four column cluster operations grid
RTL safe
Enabled

Operator-safe cluster states

  • Loading: Checking local media cluster readiness
  • Empty: No media cluster readiness records are visible for the current scope.
  • Error: Media cluster status is unavailable until local license, signed topology policy, service lease, health, capacity, routing, failover, drain, monitoring, and audit gates pass.
  • Denied: Access remains blocked until approved Customer Admin, Admin-signed capacity grant, valid discovery manifest, service lease, health, clock, key, split-brain, and audit gates pass.

Media cluster state matrix

normal degraded backup active cluster denied license denied capacity exceeded failover draining recovery complete maintenance stale offline emergency override pending admin signature

Device approval

Inventory, registration, evidence, integrity, revocation, session limits, and disabled-license states stay local and redacted.

Approval before access

Registration queue

implemented surface

Pending devices remain inactive until a Customer Admin approval decision.

No scoped records are visible for this lane.

Device inventory

implemented surface

Inventory cards show scoped state, platform class, and policy status without raw identifiers.

No scoped records are visible for this lane.

Fingerprint privacy

implemented surface

Operators see salted-hash evidence references, never raw fingerprints or device secrets.

No scoped records are visible for this lane.

Approval evidence

implemented surface

Decision copy is support-safe and points to audit references before access is granted.

No scoped records are visible for this lane.

Platform integrity

implemented surface

Official-client, policy, and replay checks are visible as generic readiness states.

No scoped records are visible for this lane.

Revocation

implemented surface

Revoked devices show session and RTC invalidation status without exposing session identifiers.

No scoped records are visible for this lane.

Concurrent sessions

implemented surface

Session limit state is surfaced as counts and policy labels only.

No scoped records are visible for this lane.

Disabled license UX

implemented surface

Operators and clients get generic fail-closed messages when the signed license is unavailable.

No scoped records are visible for this lane.

Device approval readiness summary

Approval first

Registration requests do not create active sessions until Customer Admin approval.

Privacy first

Fingerprint, session, RTC, TURN, location, and audit details stay redacted.

Responsive surface

Desktop, tablet, mobile, RTL, loading, empty, error, and denied states are represented.

No media grant

Device approval visibility does not issue RTC admission or TURN credentials.

Sign in

Approved Customer Admin operators only.

No approved Customer Admin session is active.
Local CAPTCHA or MFA step-up appears only when policy requires it.
Session
Secure cookie only
Media access
Separate admission
CAPTCHA
Local or self-hosted